Refund policy

Eligibility

Custom or personalized products (e.g. custom team name, colors, numbers, special text) can only be returned or exchanged if they are defective, damaged, or incorrectly produced (i.e. not as ordered).

If the product was created exactly as requested (correct team, design, size, customization spelling/color, etc.), then all sales are final.

Return / Exchange Window

Customers must report issues and request a return or exchange within 14 days of delivery.
Request must include a photo of the defect or error, plus the original order number.

Conditions for Return / Exchange

Show the defect or mistake clearly.

Customer needs to return the item in its original unworn/unwashed condition, with tags attached.

If the return is approved, we will either:

1. Provide a corrected replacement (new custom gear produced correctly), or
2. Issue a full refund (or store credit), depending on availability and customer preference.

Return Shipping Costs

If the return is due to a defect or error on our end, we will cover return shipping (provide prepaid label, or reimburse shipping cost).

Non-Returnable / Non-Refundable Items

Any custom gear that was correctly produced as ordered (right design, right spelling, right size etc.) is final sale once shipped.

Final sale / clearance items, and any used/washed apparel are excluded from returns or refunds.

How to Request a Return / Report an Issue

Email us at sidelinestylecosc@gmail.com (with order #) within 14 days of delivery.

Attach photos showing the defect or wrong customization.

Upon approval, we will provide a return shipping label or instructions to ship back / return the item. 

Once returned and inspected, we will either ship corrected item or issue refund/store credit within 3 business days.